Feedback from survey to help library improve tech services

By Karen Walker, Manager of e-Services and Digital Access

Karen headshotThe Impact Survey, which ran throughout April on the JPL website, allowed you—our customers—to tell us how you use technology at the library. The survey was designed to give JPL an opportunity to hear from you about public access to technology that we provide, and to improve our serviceBrunet Garcia based on your input.

JPL wants to provide the best books, music, movies, e-books, audiobooks, computers, computer classes and programs possible. To realize that goal, it’s important to understand how you want to use the public library. We care about the library’s impact on your lives, and continue to look for ways to better serve your needs.

Survey respondents said they use library computers or Wi-Fi for employment and education activities that included job searching, finding information related to a job or profession, creating and distributing a resume, working toward improving at their current job, and doing homework, research or coursework. In addition, the survey revealed that civic engagement and social networking are important to our computer and Wi-Fi users.

The number of library users accessing the library through a handheld mobile device such as a cell phone, e-reader or tablet computer increases every month. Fifty-two percent of the survey respondents fit that growing trend. Ninety-eight percent access library services through the JPL website, and that’s why we’re dedicated to improving access to library services and materials through our website. We are in the process of increasing bandwidth, upgrading equipment and making access to downloadable materials even easier.

We welcome your comments and suggestions for improving our services. We appreciate your feedback and thank all who took the survey. Contact us anytime through the JPL website, Facebook and Twitter.


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